How to Book a Room
Need help finding the perfect hotel to make your stay memorable. We've got the tools to help you find and book that hotel. See how it all works below including a few insider tips.
Find a Hotel
When and Where
It's easy to find exactly what you are looking for. All you need to know is the destination, dates of your stay, and number of guests. You can tailor your search even more by providing more specifics. Are you looking for a 4-star hotel with a pool? A 3-star hotel with an airport shuttle? Do you need to be located near a certain address? Do you love to stay with a certain brand? (Don't forget, Southwest partners with ten hotel chains where you can earn Rapid Rewards credits on your stays!) It's your choice on how to personalize your search.
Find the One
Once you see the list of hotels that meet your search criteria, you can sort the list to find exactly what you want. Sort by Top Picks, Price, Star Rating and more. You can also see all the hotels within your search on a map – check out this great new feature that allows you to get an idea of the specific area in which you are looking to stay. There are plenty of options to help ensure you find the perfect hotel on southwest.com.
Select a Room & Rate
Everything You Need
Once you've selected a hotel, you can see everything you need to choose the right room and rate. This list includes all the available room types, from a standard room to a multi-room suite (based on hotel). Next to each room rate, be sure to review the payment type and cancellation policies. Several rates will allow you to earn Rapid Rewards credit!
Check Out the Details
You can also see more detailed information about the hotel in case you are curious about particular amenties. For example, does it have an exercise room? Does it have a Business Center? Also, you may want to check out additional pictures of the hotel and see the map to view the surrounding area.
Ways to Pay
No Cancellation Fees
southwest.com doesn't charge cancellation fees like the other guys when you cancel a reservation made on the site. Make sure to verify if the hotel has cancellation penalties.
Now or Later
Southwest offers options of when to pay for your hotel stay. Some rates require full payment at the time of booking due to the promotion being offered, while others let you pay when you check out of the hotel. It's your choice and rules are clearly noted with every rate.
Credit Cards
No matter which one of the 40,000+ hotels available on southwest.com, you just need a major credit card to make your reservation. We'll send you a confirmation receipt via e-mail and you'll be all set!
Modifying or Cancelling Your Reservation
View and Cancel
Plans change. We get it. If you need to change your hotel reservation, or even just take a look to double-check the details, we've made it easy. Simply access your reservation with the confirmation number we sent you, or credit card information used to make the booking. You will then be able to confirm your hotel information or cancel and rebook another room, if necessary.
How May We Help You? Search Customer Service
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